Orders are processed Mon-Fri during normal business hours.
All hourglass cases are handcrafted in my shop located in Mount Pleasant, WI. They are made one at a time. In most cases I ask that you allow a minimum 3 - 4 weeks after an order is placed before it will be ready to ship.
Empty unmounted hourglass orders are generally shipped in 1 day after your order is processed. They normally take an additional 3 - 5 business days to arrive.
Personalized hourglasses are not returnable.
Empty unmounted hourglasses are not returnable.