Frequently Asked Questions
How
long will it take to get my hourglass order?
Please
allow approximately
3 to 4 weeks after
you place your hourglass order before it will be ready
to ship. This will allow for production time. Each
hourglass is custom made as ordered. In the event
that earlier delivery would meet your needs better, please
contact me and I will do my best to accommodate you.
When you
select FedEx Ground or FedEx Home Delivery for your hourglass
order you should allow from 1 to 5 working days for
delivery after your hourglass order ships. FedEx
Ground delivers Monday through Friday only. FedEx Home Delivery
delivers Tuesday through Saturday only. If you need your hourglass
delivered earlier, please let us know when you place your order.
We will do everything possible to accommodate your needs. It
may be necessary to upgrade to a FedEx Express Service. Additional
charges will apply.
What is FedEx
Home Delivery?
FedEx
Home Delivery service is dedicated to residential customers.
All ground deliveries made to a residential address, including
a business operated from a residence, are delivered by this
service. FedEx Home Delivery cannot deliver to P.O. boxes.
What
is FedEx Ground?
FedEx
Ground is for business-to-business, small-package delivery,
with business-to-residential service available through FedEx
Home Delivery.
To
qualify for FedEx Ground service you must provide the name
and telephone number of the business to which the deliver is
to be made. If this information is not provided, we are required
to use FedEx Home Delivery. The delivery address of a business
must be located in a commercial or professional building to
qualify for FedEx Ground service. FedEx Ground cannot deliver
to P.O. boxes.
Can
you ship my hourglass order to foreign destinations?
Yes. Insured
shipping for your hourglass order is available to locations
outside the United States using Global Express Mail Service
from the USPS. During the check out process after selecting
your hourglasses choose the Export Shipments via USPS Global
Express Mail (EMS). Charges for packing, shipping and insurance
for your hourglass order will be verified by email for your
approval prior to shipping.
Click here for contact information and
for personal assistance with your shipping needs.
What do I have to do to join your mailing list?
Enter
your e-maill address in the box, click the "Go"
button, fill in a few more blanks, click the "Submit"
button and you are done.
Note:
In each email you receive, there will be a link to unsubscribe
or change your areas of interest. Your privacy is important
to us.
Will
unmounted glass stand upright by itself?
NO. The unmounted glass shown in the Hourglass Store is standing
on a napkin ring (Not included) to support it for the purpose
of photography only. All glass must be mounted in a case to minimize
the possibility of breakage.
How
does an hourglass work?
The hourglass works by having sand or another material in one
bulb passing through an opening into another which is below.
Time is regulated in combination of the size of the opening and
the size of the material.
My
friends are going to stay on the beach for their honeymoon.
If I provide sand from their honeymoon beach can it be added
to the glass?
Yes. Here
are a few tips that may help. Put the dry sand in a dry water
bottle. This should be enough to fill
the glass for
our most popular size which is the 9” high hourglass. Leave
out all but the smallest shell pieces and stones.
Can
you make it run exactly one hour using my sand?
No. Sand
comes in so many sizes and types that this is not a possibility.
We will do our best to ensure that the sand will flow freely
from one end to the other.
Why
can’t you ship my hourglass
order the same day that you receive it?
All hourglass
cases are handcrafted in my shop located in Des Plaines, IL
and are made one at a time. In most
cases I ask that
you allow a minimum 7 – 10 working days after an order
is received before it will be ready to ship.
What are
die charges?
Die
charges are the cost of making the custom
die of your image to be used for stamping your BRONZE MEDALLIONS.
Die charges start at about $400.00 and depending on detail
could
be more. This is a one time charge.
Which woods can be laser engraved?
Our entire selection with the exception of Cedar can be laser
engraved. Cedar will not work because it is a softwood. All
of the others are hardwood. The selection includes Walnut, Cherry,
Maple
and Padauk.
Click here for contact information and
for personal assistance.
FLOODING
UPDATE!
Thanks to
all who have inquired in the past few days.
Des Plaines
was on the national news for two days running because of the
flooding. Fortunately we did not and are not likely to get
river water. Another thing that we can be grateful for is although
we continue to experience occasional power outages all that
we got is lots of rain – no wind or the damage caused
by it. Here are some photos taken
in our community.
On Saturday
September 13th we spent the entire day staying ahead of the
flooding. We managed to keep the water level on our basement
floor to about an inch deep. This was backup from the storm
sewer system that came up the floor drain. We could not block
it because our back yard was flooded – the water there
was within fractions of an inch of going over the foundation.
Water was coming in through foundation cracks. This seepage
did not stop until late Sunday.
At one point
I switched out our sump pump for a bigger one while sitting
in water on the rise in the crawl space. While doing this a
hose connection came apart and I had a cold “storm sewer
water” shower – ugh – as the water shot up
and bounced back off the floor joists above back onto me. I
watched the water rise 3 inches in about 20 minutes. Fortunately
the new pump did the trick once it was running and caught up
after about an hour.
We have been
in cleanup mode since Monday. Although we have managed to get
things relatively dry it will take approximately 8 to 10 more
days to get the humidity controlled and back to a level where
I will again be able to apply finish. In the meantime we are
continuing to clean and deal with the stench left by the sewer
water.
While our
flooding has caused a disruption in my ability to produce hourglasses,
all that I need to do is look at pictures
like these of the Galveston and Houston area to realize
that although what has happened in Des Plaines is an inconvenience,
it is not a big deal.
I hope to
be able to resume shipping on or about Wednesday October 1st.
Because of this unexpected delay, normal delivery times are
not possible. Please let me know if you have time specific
requirements and I will do my best to accommodate your needs.
Thank you
for your patience and understanding.
Our thoughts
and prayers go out to all who have been impacted by Ike.
Tom & Kathi

© 2000 - 2008 T & K Young.
All rights reserved.